PRIVACY POLICY & COOKIE POLICY

Last Updated: July 2, 2026

Sparklextools LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We may collect and process the following personal data about you:

  • Identity Data: Full name, title.
  • Contact Data: Billing address, shipping address, email address, and phone numbers.
  • Financial & Transaction Data: Payment-related information (processed securely through our payment gateways) and details of products purchased.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device information.
  • Usage Data: Information about how you use our website, products, and services.

2. HOW WE USE YOUR DATA (LAWFUL BASES)

Under the UK GDPR, we will only use your personal data when the law allows us to. Most commonly, we use your data under the following lawful bases:

  • Performance of a Contract: To process orders, manage payments, and deliver products to you.
  • Legitimate Interests: To prevent fraud, maintain website security, improve our functionality, and optimize user experience.
  • Consent: To send you direct marketing communications (which you can withdraw at any time).
  • Legal Obligation: To comply with tax, accounting, or consumer protection laws in the United Kingdom.

3. COOKIE POLICY

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Required for the operation of our website (e.g., keeping items in your shopping cart).
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our website.
  • Functionality Cookies: Used to recognize you when you return to our website and personalize content for you.
  • Targeting/Advertising Cookies: Record your visit to our website, pages visited, and links followed to make advertising more relevant to your interests.

Your Control: Non-essential cookies are only deployed with your explicit consent via our cookie banner. You can also block cookies by activating the setting on your browser, but this may restrict access to certain parts of our website.

4. THIRD-PARTY SERVICES & DATA SHARING

We do not sell your personal data. We may share necessary information with trusted third-party service providers who assist us in operating our business:

  • Payment processors and gateways
  • Logistics and courier/shipping providers
  • Analytics and marketing platform providers
  • Fraud prevention and security services

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses or UK International Data Transfer Agreements) are in place to protect your data.

5. DATA SECURITY & RETENTION

  • Security: We implement robust technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
  • Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

6. YOUR LEGAL RIGHTS (UK & EU RESIDENTS)

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your data under certain conditions.
  • Right to Restrict or Object: Object to or restrict the processing of your data (e.g., for direct marketing).
  • Right to Data Portability: Request the transfer of your data to another organization.
  • Right to Withdraw Consent: Withdraw your consent at any time where consent is the basis for processing.

If you wish to exercise any of these rights, please contact us using the details below.

7. CONTACT INFORMATION & COMPLAINTS

If you have any questions about this Privacy Policy, or if you wish to exercise your legal rights, please contact us at:

  • Company Name: Sparklextools LTD
  • Email: info@sparklex.net
  • Phone: +44 7454 752531
  • Business Address: British Monomarks Ltd, Monomark House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX